1. Who we are
RFQs.co.za is operated by Epic Digital Connect (Pty) Ltd (registration number 2023/140861/07) ("we", "us"). By paying for a plan, creating an account or using the site, you agree to these terms.
2. What we provide
We collect publicly published Requests for Quotation and tenders and send you the ones that match the categories and provinces you choose. We are an information service. We do not issue RFQs, evaluate quotations, award work or submit quotations for you, and we do not guarantee that any quotation will succeed. Always confirm the details with the issuing organisation, whose documents take priority over anything on our site.
3. Your account
Keep your login details private. You are responsible for activity on your account. One subscription is for one business. Please make sure the email address on your account is correct and confirmed, because that is where we send your RFQ alerts.
4. Subscriptions and payment
- There is no free trial. Access to buyer details, documents and submission instructions starts once your first monthly payment is confirmed.
- Starter is R399 a month (2 provinces you choose, plus national RFQs), Business is R599 a month and Pro is R1,299 a month.
- Plans are billed monthly in advance and renew automatically each month until you cancel. We will give you at least 30 days' notice of any price change.
- Payments are processed securely by Payfast. We never see or store your full card number.
5. Cancellation policy
There is no contract. You can cancel at any time from Plan and billing in your account, or by emailing support@rfqs.co.za from the email address on your account.
- Cancelling stops the next monthly payment. No further payments are taken after you cancel.
- You keep full access, including RFQ details and email alerts, until the end of the month you have already paid for.
- We confirm every cancellation by email within one business day.
- You can rejoin at any time on any plan.
6. Refund policy
RFQs.co.za is a digital information service. Access starts as soon as your payment is confirmed, so payments for a month that has already started are not refunded, except where the law requires it.
We will refund you in full if:
- you were charged twice for the same month;
- you were charged after your cancellation was confirmed; or
- you paid but we could not give you access, and we could not fix it within 2 business days.
To ask for a refund, email support@rfqs.co.za within 30 days of the charge with your account email, the payment date and your payment reference. Approved refunds are paid back to the card or account you paid with, through Payfast, within 7 business days. Your bank may take a few extra days to show it.
7. Delivery policy
RFQs.co.za sells a digital subscription. No physical goods are sent and there are no delivery fees.
- How you receive the service: online, through your RFQs.co.za account, and by email alerts to the email address you confirmed.
- When it starts: straight away. Your plan is switched on as soon as Payfast confirms your payment and you have confirmed your email address, usually within a few minutes.
- Alerts: new RFQs that match your plan and settings are emailed to you on business days and are also shown in your account.
- Payment confirmation: Payfast emails you a receipt for every payment.
- If something doesn't arrive: if you have paid but don't have access, or you receive no alerts within 24 hours, check your spam folder and then email support@rfqs.co.za. We reply within one business day.
8. Fair use
Don't resell, republish or share RFQ details from paid areas of the site, scrape the site, or use it unlawfully. We may suspend accounts that do.
9. Liability
We work hard to keep information accurate and timely, but RFQ details can change or contain errors made by the issuing organisation. To the extent the law allows, we are not liable for losses from relying on information on the site, a missed opportunity, or a rejected quotation. Nothing in these terms limits your rights under the Consumer Protection Act where it applies.
10. Your privacy
How we collect and protect your personal information is explained in our Privacy Policy.
11. Changes and law
We may update these terms from time to time. If a change affects your subscription, we will email you before it takes effect. These terms are governed by the laws of the Republic of South Africa.
12. Contact
For help with your account, payments or alerts, email support@rfqs.co.za or use our help page. To lodge a formal complaint, email complaints@rfqs.co.za or choose "Complaint about our service" on the help page. Every complaint gets a reference number and we reply within one business day.